Privacy policy

Effective Date: August 2, 2025
Website: https://www.mynzio.com
Contact Email: mynzioshop@gmail.com
Phone: +91 8420019118

At Mynzio.com, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how your information is collected, used, and protected when you visit, use, or make a purchase from our website. By accessing our site, you agree to the terms and practices described below.

1. Information We Collect

We collect different types of information in several ways, including:

1.1. Personal Information

When you place an order, sign up for an account, or contact us, we may collect the following personal details:

  • Full name

  • Shipping and billing addresses

  • Phone number

  • Email address

  • Payment details (processed securely through third-party providers)

  • Gender and birthdate (optional)

  • Any other information you voluntarily provide

1.2. Non-Personal Information

We may also collect non-personal data through automatic means when you visit our site, including:

  • Browser type and version

  • Device type and operating system

  • IP address

  • Time and date of visit

  • Pages viewed and interaction with content

  • Referral URLs and clickstream data

1.3. Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to improve user experience, personalize content, and analyze site traffic. Cookies help us:

  • Remember your preferences

  • Keep you logged in

  • Provide tailored product recommendations

  • Track website analytics and ad performance

You can disable cookies through your browser settings, but doing so may affect your experience on our site.

2. How We Use Your Information

We use the information we collect for a variety of legitimate purposes, including:

2.1. To Fulfill Orders

  • Process and ship your orders

  • Send invoices and order confirmations

  • Manage payments, returns, and refunds

2.2. Customer Support

  • Respond to queries, complaints, or feedback

  • Provide product and service support

  • Notify you about changes to your order or account

2.3. Marketing and Communications

  • Send promotional offers, discounts, and newsletters

  • Display relevant ads on our website or social platforms

  • Customize content based on your browsing or purchase history

You can opt out of marketing emails anytime by clicking “unsubscribe” at the bottom of the email.

2.4. Internal Operations

  • Analyze website performance and user behavior

  • Improve our website, products, and services

  • Prevent fraud, enforce our policies, and comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted entities under the following circumstances:

3.1. Service Providers

We work with third-party vendors to help operate our business efficiently, such as:

  • Payment processors (e.g., Razorpay, PayPal)

  • Shipping and logistics partners (e.g., Delhivery, Blue Dart)

  • Email marketing tools

  • IT and hosting service providers

These third parties have access to only the information needed to perform their functions and are contractually bound to protect your data.

3.2. Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders

  • Legal processes

  • Law enforcement or government agencies

3.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new business entity, subject to the same privacy commitments.

4. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

4.1. Access and Correction

You have the right to:

  • View the information we hold about you

  • Request corrections or updates

4.2. Deletion and Account Closure

You may request deletion of your account or personal data by emailing us at mynzioshop@gmail.com. We will retain data only where legally necessary or for legitimate business purposes.

4.3. Opt-Out Rights

You may opt out of:

  • Marketing emails

  • Targeted advertising

  • Cookies (through browser settings)

Please note that some service emails (order confirmations, delivery updates) are essential and cannot be unsubscribed.

5. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. These include:

  • SSL (Secure Socket Layer) encryption

  • Secure payment gateways

  • Access controls and authentication

  • Regular system monitoring and backups

While we strive to ensure your data’s security, no method of online transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your password and account credentials.

6. Children’s Privacy

Mynzio.com is not intended for use by individuals under the age of 13. We do not knowingly collect data from minors. If we discover we have collected information from a child under 13, we will promptly delete it.

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Completing your transactions

  • Providing customer service

  • Complying with legal and regulatory requirements

You can request earlier deletion of your personal data, subject to any overriding legal obligations.

8. Third-Party Links

Our site may contain links to third-party websites (e.g., social media, payment processors). This privacy policy does not apply to such external sites. We encourage you to read their privacy policies before submitting any information.

9. International Users

Our services are primarily offered within India. However, if you are accessing Mynzio.com from outside India, you consent to the transfer and processing of your information in India, which may not provide the same level of data protection as your home country.

10. Policy Updates and Notifications

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage users to check this page periodically to stay informed.

Major changes may be communicated via:

  • Email (if subscribed)

  • On-site notifications

Your continued use of the site after any updates constitutes acceptance of the new policy.

11. Grievance Redressal

If you have concerns or complaints regarding this policy or the way your personal data is handled, you may contact our designated Grievance Officer:

Grievance Officer:
Name: Prosenjit Roy
Email: mynzioshop@gmail.com
Phone: +91 8420019118
Address:
222/026, Arabinda Park, Choto Belu,
Belumilki, Serampore, Hooghly
PIN Code: 712223, West Bengal, India

We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days of receipt.

12. Consent

By using Mynzio.com, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

13. Contact Us

For any questions or comments about this Privacy Policy, you may contact us at:

Email: mynzioshop@gmail.com
Phone: +91 8420019118
Address:
222/026, Arabinda Park, Choto Belu,
Belumilki, Serampore, Hooghly
PIN Code: 712223, West Bengal, India